Commonwealth Bank hit by glitch which is seeing customers being charged twice for a single payment


A major ‘duplicate payments’ glitch has hit banking giant Commonwealth Bank.

Hundreds of customers are reporting a breakdown in services on Saturday morning, with some experiencing overdrawn accounts, while others claim to have been left stranded with no money in their accounts.

In a statement posted on X, Commonwealth Bank said it was aware of the problem.

‘We are aware some customers are seeing duplicate transactions from payments,’ the bank said.

‘We are working to reverse these transactions as a matter of urgency and any fees charged will be refunded.

‘We’re sorry for the inconvenience. Thanks for being patient with us.’

Social media was flooded with messages from outraged customers who reported duplicate transactions being processed. 

One irate customer branded the bank a ‘disgrace’.

Hundreds of CommBank customers are reporting a breakdown in services on Saturday morning, with some experiencing overdrawn accounts, while others claim to have been left stranded with no money in their accounts

Hundreds of CommBank customers are reporting a breakdown in services on Saturday morning, with some experiencing overdrawn accounts, while others claim to have been left stranded with no money in their accounts

‘Me and my partner are now stuck in Queensland unable to get to the airport because our cards are over drawn,’ they said. 

‘We are going to miss our flights! Unable to get an Uber back home even if we were to get to the airport!’

Another said they would ditch the bank altogether.

‘Once I get my money back I’m switching to a different bank,’ they said. 

‘This is beyond just a simple apology.’

More to come. 



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